Dear Sir or Madam

Dear Sir or Madam:

On July 16 my friends and I arrived at your inn hoping to spend an enjoyable weekend. Unfortunately, because of your poor service, our weekend was a disaster. Since your ad says "have a fabulo time or get your money back," I am requesting that you refund our money.

From the moment we arrived, there were problemswith the service. First, a very unfriendly desk clerk couldn`t find our reservation. After waiting almost half an hour, wewere led by another unfriendly clerck to our room.The room, which been cleaned, saw we found dirty towels on the beds and cigarette butts in the ashtrays.Despite these problems,none of your employees apologized to us. This was not the weekend we had been looking forward to.

Service at your inn was not always like this. My previous visits were always enjoyable because of the courteous service and clean rooms with beautiful views.Until things change at your inn, I will never recommend it to anyone.

See you

Sandra Ma Berumen Ruiz